Help Topics

If you are experiencing long logins (greater than 30 seconds), or you are experiencing other atypical issues with your account, such as applications failing only for you, error messages,etc., a profile reset might resolve these issues. A profile reset will not delete any of your data files. You will lose certain configurations for software, backgrounds, etc., but these are easily replaceable. To request a reset of your Windows profile please submit a Support Request.
To learn about printing, please visit our page on printing.
ETG does not work on any personal computers or equipment. If the computer belongs to the University or Department of Computer and Electrical Engineering it can be attended to by ETG.
Option 1: (Easiest)
The easiest way to change your password is to login to a windows machine, hit Control+Alt+Delete, and then select ‘change password’. Remember this will change both your UNIX and Windows passwords. Sometimes it can take a couple minutes for the changes to take effect.
You can also change your password from Linux machines by using the ‘kpasswd’ command. On Sun machines, type ‘kinit’ followed by ‘kpasswd’.
Option 2:
You can also change your password by visiting this website. Follow these steps to reset your Net-ID password. If you forget your password and have not set up a Password Reset Challenge phrase or provided a cell phone number for a text based password reset, you will need to contact the Solution Center.
1. Open a web browser and go to and log into Okta Account.
2. Click on “Your Profile” and select Setting.
3. Click the green Edit Profile button, you may be asked to verify your password.
4. Enter your current password in the Current Password box, and your new password in the New Password box.
5. Enter the new password again in the Confirm New Password box and click the “Change Password” button when it appears.
6. After submitting your new password, set a Password Reset Challenge phrase or a Cell Phone Number for a text-based password reset. If you forget your password, these options will enable you to reset your password without calling for help.
7. When are finished changing your password, click the “Logout” button to exit the system.
Core computing services including User accounts, Email and Canvas at Iowa State University are provided by Information Technology Services (ITS).
Through ETG you can submit requests for equipment checkout, administrator privileges, website, VM, wiki, system rebuild, or general support.
To submit a request, please visit our service request homepage.
As an engineering student, there is a variety of software that is available for you to download. The college of engineering provides software available for download for students currently enrolled as engineering majors or currently taking an engineering class. For more information, please visit the software page.
You will have access to your files for a limited time after you graduate. The best thing to do is to make a copy of all of your data before graduating.
If you leave an item in one of the computer labs, please visit 2215 Coover Hall or Iowa State University lost and found page.
Be sure to label items of value so they can be easily identified if lost.
Over 50 computer labs exist in the College of Engineering. Most labs are scheduled for classes through the week, but when not scheduled are open for walk-in use. The schedule for each lab is available through the ITS Labs Database and posted both at the door and inside the lab. Access to all computing labs in the college is restricted. Only those students who are enrolled in the College of Engineering (or taking classes in the college) and the faculty and staff in the college are allowed to logon to the computers.